At Darcy Roamer, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a clear and fair return policy. Please read the following guidelines carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in resalable condition
- A return request must be made within 7 days of receiving the item
- Items must include all original tags, manuals, and accessories (if any)
We do not accept returns for:
- Used or damaged items not caused by transit
- Items returned beyond the 7-day return window
- Customized or clearance products (unless defective)
2. How to Request a Return
To initiate a return, please contact us at [email protected] with the following information:
- Order number
- Reason for return
- Photos of the product (if damaged or defective)
Our team will review your request and provide instructions for the return process, including the return address and packaging requirements.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, Darcy Roamer will cover the return shipping.
4. Inspection and Approval
Once we receive the returned item, we will inspect it to confirm it meets our return conditions. If approved, we will process your return within 5–7 business days.
5. Refunds
Since all purchases are made using cash on delivery, refunds are handled in the following ways:
- For defective or incorrect items, a replacement may be sent at no extra cost
- If no replacement is requested, a refund may be processed via bank transfer (you will be asked to provide your account details)
- No cash will be refunded at the time of pickup or return
We reserve the right to deny a refund if the returned item does not meet our return conditions.
6. Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process and indicate that you’d like an exchange. Exchanges are subject to product availability.
7. Contact Us
For all return-related inquiries, please contact us at:
Email: [email protected]