At Darcy Roamer, we are committed to delivering your orders in a reliable and timely manner. Please review our shipping policy below to understand how we process and ship your purchases.
1. Shipping Coverage
We proudly ship our products worldwide. Regardless of your location, we strive to get your order to you as quickly as possible.
2. Shipping Method and Carrier
All orders are shipped through trusted local and international courier services. Shipping method may vary depending on the destination and size of your order.
3. Cash on Delivery (COD)
Darcy Roamer exclusively uses cash on delivery for all orders. This means you will pay in full at the time your package is delivered.
Please ensure someone is available to receive and pay for the order at the shipping address provided.
4. Processing Time
- Orders are typically processed within 1–3 business days after confirmation
- You will receive a confirmation message once your order is dispatched
5. Estimated Delivery Time
- Domestic (within your country): 3–7 business days
- International: 7–15 business days (may vary by destination)
Delays may occur due to customs clearance, weather conditions, or carrier issues beyond our control.
6. Shipping Costs
Shipping charges (if applicable) are calculated at checkout and may vary based on destination and order size.
Some locations may qualify for free shipping promotions, which will be indicated at checkout when applicable.
7. Order Tracking
Tracking information will be provided via email or SMS once your order is dispatched. You can monitor your shipment status using the tracking number provided.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pay on delivery:
- We will attempt to contact you for resolution
- A re-shipping fee may apply
Repeated failed delivery attempts may result in order cancellation
9. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected] with:
- Your order number
- Photos of the package and product
We will investigate and resolve the issue promptly.
10. Contact Us
For shipping-related inquiries or assistance, contact us at:
Email: [email protected]